Privacy Policy

Effective date: May 13, 2026

Commonwealth Caregivers respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, submit a form, call us, or otherwise interact with Commonwealth Caregivers online.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Information included in messages, contact forms, lead forms, or appointment requests
• Information you provide when contacting us about services, pricing, service areas, careers, or general inquiries

We may also automatically collect certain information when you use our website, including:

• IP address
• Browser type and device type
• Pages visited
• Referring websites or traffic sources
• Interactions with website features, forms, buttons, phone number links, and pages
• Approximate geographic location derived from browser, device, or network data

2. How We Use Information

We may use information we collect to:

• Respond to inquiries submitted through our website
• Contact you about requested services or care-related questions
• Schedule or discuss consultations, assessments, or service options
• Provide customer service and follow-up communication
• Improve our website, advertising, and user experience
• Measure website performance and marketing effectiveness
• Protect our website from spam, abuse, fraud, or unauthorized activity
• Comply with legal, regulatory, or business obligations

3. Contact Forms and Lead Forms

When you submit a form on our website, we may collect the information you provide and use it to contact you regarding your inquiry. Submitting a form does not create a caregiver-client relationship, medical provider relationship, or any obligation to provide services.

We use reasonable efforts to keep information submitted through our website secure and confidential. However, website forms are not intended for emergency communications or the transmission of sensitive medical records or protected health information.

4. Phone Calls and Click-to-Call Tracking

Our website may include clickable phone number links. We may track when visitors click phone number links in order to understand how people use our website and to measure marketing performance.

If phone call tracking or call reporting tools are used, we may collect information such as call source, call time, call duration, referring page, and related marketing attribution data. We do not use this information to sell personal information.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to operate the site, remember preferences, understand website usage, measure advertising performance, and improve marketing relevance.

Cookies may be placed by Commonwealth Caregivers or by third-party service providers we use for analytics, advertising, security, spam prevention, or website functionality.

6. Analytics and Advertising Tools

We may use analytics and advertising tools, including Google Analytics, Google Ads, Google Tag Manager, Meta/Facebook Pixel, Meta Conversions API, and similar technologies. These tools may collect information about your website activity, device, browser, traffic source, and interactions with our website.

These tools help us understand how visitors find and use our website, measure form submissions and phone number clicks, improve advertising performance, and show more relevant ads to people who may be interested in our services.

7. Advertising, Remarketing, and Customer Match

We may use third-party advertising platforms, including Google and Meta, to show ads to users who have visited our website or interacted with our business online. These platforms may use cookies, pixels, hashed identifiers, or similar technologies to help measure ad performance and improve ad relevance.

When permitted by applicable law and platform policies, information such as email address or phone number may be securely hashed and used for advertising measurement, audience creation, customer matching, conversion tracking, or similar advertising purposes. Hashing is a process that converts information into a coded format before it is shared with advertising platforms.

You can control certain ad personalization settings through your browser settings and through advertising platform preference tools, including Google Ads Settings and Meta ad preferences.

8. How We Share Information

We do not sell personal information. We may share limited information with trusted service providers who help us operate our website, respond to inquiries, provide services, manage advertising, analyze performance, prevent spam, or support business operations.

These service providers may include website hosting providers, analytics providers, advertising platforms, form processing tools, customer communication tools, and technology vendors.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, property, or security of Commonwealth Caregivers, our clients, website visitors, or others.

9. Healthcare and Home Care Information

Commonwealth Caregivers provides home care-related services. Our website may allow visitors to request information about care needs, service options, or consultations. Please avoid submitting detailed medical histories, diagnosis information, treatment records, insurance documents, or other sensitive health information through website forms.

If you need to discuss sensitive personal, medical, or care-related matters, please contact us directly by phone so we can guide you through the appropriate communication process.

10. Data Security

We use reasonable administrative, technical, and organizational measures to help protect information submitted through our website. However, no website, internet transmission, email, or electronic storage system can be guaranteed to be 100% secure.

11. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and support legitimate business purposes.

12. Your Choices

You may request that we update, correct, or delete certain personal information by contacting us using the information below. We may need to retain certain information where required or permitted by law, for business records, service records, legal obligations, fraud prevention, or dispute resolution.

You may also manage cookies through your browser settings. Blocking cookies may affect some website functionality or measurement features.

13. Third-Party Websites

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information through our website, please contact us so we can review and address the issue.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the website after changes are posted means you accept the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at: